Returns & Exchanges

Our policy is valid for a period of 7 calendar days from the date of the purchase.  We do not offer refunds however you can return the product for an exchange. If  the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer  you an exchange. 

Exchange requirements 

The following criteria must be met to qualify for an exchange: 

  • Product is defective 
  • Product must be unused 
  • Product must not be damaged 

In order to ensure the above criteria has been met, all returns will be inspected. If  the product does not meet the listed criteria, we reserve the right not to issue an  exchange. 

Proof of purchase 

To complete your exchange, we require a receipt, purchase order or other proof  of purchase.Please note that without the aforementioned proof of purchase, we  will not do an exchange. 

Sale and clearance items 

Only regular priced items may be exchanged, unfortunately sale or clearance  items cannot be exchanged. 

Shipping items 

In order to return an order, you must contact us first and obtain and include a  Return Merchandise Authorization (RMA). Returns will not be accepted without a  valid Return Merchandise Authorization. 

You will need to attach a pre-paid return shipping label to the package and mail it  to the address on the shipping label. You will not need to pay for shipping. 

You must take care to ensure that the goods are properly packaged so that they  will not be damaged while in transit. If the product is found damaged or used  beyond what it takes for us to reasonably inspect it, then we may reject an  exchange. 

Contacting us 

If you would like to contact us concerning any matter relating to this Refund  Policy, you may send an email to [email protected] 

This document was last updated on February 16, 2021

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